Senior Business System Analyst – Construction / CRM

Senior Business System Analyst – Construction / CRM / Acumatica / Belgrade, Serbia

Acumatica is a US-based cloud ERP product company and a leading provider of business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Our fully integrated suite includes Financials, Distribution, CRM, and Project Accounting, all built on a robust and flexible platform.

We’re passionate about technology, product excellence, and making a meaningful impact. With offices across the globe and a strong R&D team in Serbia, we offer a collaborative environment, growth opportunities, and flexibility.

🔗 https://www.acumatica.com

We are hiring Senior Business System Analysts to join our R&D teams in Belgrade!

You can apply for one of two tracks:

Construction (ERP for Construction industry)

CRM (Customer Relationship Management systems)

Responsibilities:

• Engage with product managers, partners, and customers to analyze business scenarios and elaborate product needs

• Translate business requirements into functional specifications and technical documentation

• Collaborate with developers, QA, and test engineers to implement new features and improvements

• Perform acceptance testing, verify bug fixes, and create test scenarios

• Troubleshoot issues, propose solutions, and support customers and partners

• Demonstrate features and enhancements, gather and process feedback

• Cooperate with product managers on product backlog elaboration

Benefits:

• Remote, hybrid, or onsite work from Belgrade, Serbia

• Full relocation support to Serbia

• Private health insurance

• Performance-based bonuses

• Full work equipment provided

• Excellent career advancement opportunities

Requirements:

• 5+ years of experience in system/business analysis and functional specification design

• Prior ERP experience is a must (for Construction track)

• 3+ years of experience in CRM domain (for CRM track)

• Higher technical education in IT, systems analysis, or related fields

• Strong analytical and critical thinking, ability to structure complex information

• Experience collaborating with developers and QA teams, writing test scenarios, and performing manual acceptance testing

• Strong technical writing and communication skills in English